Shipping policy

This Shipping Policy applies to Wirsh and Geimori products purchased at mywirsh.com. Both brands are operated by Wirsh LLC.

 

1. Shipping Options and Rates

We offer Standard and Express shipping for eligible products and addresses. Available destinations, shipping options, charges and any free-shipping offers are shown on our website or at checkout before payment.

Express includes priority processing and expedited shipping, where available. Estimated delivery windows may overlap.

 

2. Processing and Delivery

We will not charge additional shipping if we change the fulfillment method after you place your order.

Delivery times shown on our website or at checkout are estimates, not guaranteed arrival dates. Estimated shipping timeframes are generally displayed in business days unless otherwise specified. Transit times may exclude order processing time.

Pre-orders follow the shipping schedule disclosed before purchase.

Delivery may take longer than the stated estimate due to customs clearance or inspections, requests for additional customs information, carrier disruptions, public holidays, severe weather or other unforeseen circumstances beyond our reasonable control. If customs or the carrier requests information from you, please respond promptly to help avoid further delays.

If we become aware of a significant delay, we will contact you with updated timing where available and assist with delivery enquiries. Where required by applicable law, we will offer the choice to accept revised dispatch timing or cancel for a refund.

 

3. Customs, Duties and Taxes

Any sales taxes collected by us are included in the price or shown before payment, as applicable.

For cross-border orders sent by postal parcel, courier or another delivery service, import duties, import taxes and customs-clearance charges may apply under the destination's customs rules. The final charges may only be determined during customs clearance.

Unless your order expressly states that these charges are included or prepaid, they are payable by the recipient separately from the shipping fee and may be collected by customs or the carrier before or on delivery.

Depending on the actual charges and circumstances, we may offer assistance with all or part of these costs on a case-by-case basis. This assistance is not guaranteed unless expressly confirmed by us.

If you are asked to pay import charges covered under the terms of your order, please contact us with your order number and a copy of the payment request.

 

4. Tracking and Delivery Support

We will email available tracking details after dispatch. If your order ships in separate packages, tracking details and arrival dates may differ.

Please check your delivery address carefully. Contact us promptly if it needs correcting, as changes may not be possible once processing begins.

For delays, missing parcels or damage, contact us with your order number. Keep damaged goods and packaging where possible so we can investigate and arrange an appropriate resolution. Your statutory consumer rights are not affected.

For shipping support, email service@mywirsh.com.