Privacy policy

1. Personal information we collect

Depending on how you use our Services, we may collect the following categories of information:

• Contact and identity information: your name, email address, phone number, billing and shipping addresses.
• Order and transaction information: products ordered, purchase dates, order values, delivery details, returns, warranty requests, and payment status. Payment card details are processed by the applicable payment service providers; we do not need your full card number to provide customer support.
• Account and preference information: account details, language or currency preferences, subscriptions, and other preferences you choose to provide.
• Communications and submitted content: inquiries, service messages, feedback, product reviews, and information you submit through forms.
• Device and usage information: IP address, browser and device information, approximate location derived from IP, pages visited, referring websites, ad interactions, and cookie or similar identifiers, subject to the consent and privacy choices applicable to you.

2. Where information comes from

We collect information directly from you (such as at checkout or when contacting support), automatically through your use of our website (such as device and interaction data), and from service providers and partners that support transactions, delivery, analytics, marketing, reviews, and customer support, where permitted by applicable law.

3. Why we use personal information

We use personal information to:

• process purchases, payments, fulfillment, deliveries, exchanges, returns, and refunds;
• provide customer support, troubleshooting, warranty assistance, and fraud prevention;
• operate, maintain, secure, and improve our website and products;
• understand performance and measure the effectiveness of our content and marketing;
• send order-related communications and, where permitted, marketing emails or offers;
• meet legal, regulatory, accounting, tax, and recordkeeping obligations; and
• enforce our agreements and protect our customers, business, and Services.

For customers in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a legal basis, the relevant legal bases may include performance of a contract, compliance with a legal obligation, our legitimate interests (where these are not overridden by your rights), and your consent where required. You may withdraw consent at any time without affecting processing already carried out lawfully.

4. Cookies, pixels, and similar technologies

Our website and selected service providers may use cookies, pixels, tags, and comparable technologies to maintain shopping-cart and checkout functionality, remember preferences, understand website use, measure advertising performance, and show relevant advertising where permitted.

Depending on your location, we may ask for your consent before using non-essential cookies and similar technologies. Where available, you can manage preferences through the cookie banner or privacy controls provided on our website. You can also manage cookies through your browser; disabling necessary cookies may affect certain store functions.

We use Shopify to operate our online store. For more information about Shopify's privacy practices, see Shopify's Privacy Policy.

5. Service providers, advertising, and sharing

We may share personal information, as reasonably necessary and subject to applicable law, with:

• Shopify and providers responsible for storefront hosting, shopping carts, checkout, and payment processing;
• shipping, logistics, returns, warranty, and fulfillment partners;
• customer-service, email-marketing, review, and affiliate/referral service providers;
• analytics and advertising service providers, including Google, Meta, and Reddit, to the extent their services are enabled and legally permitted; and
• professional advisers, regulators, authorities, or other parties where required by law or in connection with a legitimate business transaction.

Some advertising and measurement activities may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws even if no money is exchanged for the personal information. Where applicable, you may have the right to opt out of such processing. We do not represent that all advertising-related disclosures are excluded from those legal definitions.

We do not disclose personal information to unrelated parties for their independent purposes except as described in this Policy, in accordance with your choices, or where permitted or required by law.

6. Marketing communications

If you subscribe to marketing communications, we may send product news, educational content, or promotions in accordance with applicable law. You can unsubscribe from promotional emails using the link in the message, or contact service@mywirsh.com. You may still receive transactional or necessary service communications after unsubscribing.

7. Your privacy rights and choices

Depending on your residence and applicable law, you may be entitled to request access to, correction of, deletion of, or a copy of your personal information, and in some circumstances to object to or restrict processing, withdraw consent, or opt out of certain advertising-related uses or disclosures. You may also have a right to appeal a denied request or lodge a complaint with your local data-protection authority.

To make a privacy request, email service@mywirsh.com with "Privacy Request" in the subject line. Please describe the request and provide the email address used for your account or order. We may need to verify your identity or authority before acting. We will respond within the time required by applicable law, subject to lawful exceptions.

Where we offer a Your Privacy Choices or data sharing opt-out page, you can use that page to make the applicable choices. A link will appear in our website's footer when the feature is activated. Certain opt-out preference signals, including Global Privacy Control, will be handled where required by applicable law and supported by our configured privacy systems.

Important: Email unsubscribe, cookie consent, and opt-out of targeted advertising can be different controls. A choice made in one may not cover all other types of processing.

8. International data transfers

We operate an international online business, and personal information may be processed in countries other than the country where you live. When required by law, we use appropriate safeguards for international transfers. Service providers may process data in accordance with their own applicable contractual and legal obligations.

9. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, support, warranties, legal compliance, security, and resolving disputes. Retention periods vary by the type of record and legal requirements. We delete, anonymize, or securely dispose of information when it is no longer needed, except where retention is required or permitted by law.

10. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. No electronic transmission or storage system is completely secure, so absolute security cannot be guaranteed.

11. Children's privacy

Our Services are intended for a general audience and are not directed to children. We do not knowingly solicit personal information from children in ways prohibited by applicable law. If you believe a child has submitted personal information to us inappropriately, please contact us.

12. Third-party websites and services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

13. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services, or legal requirements. The date at the top shows when it was last updated. We will provide additional notice where required by applicable law.

14. Contact us

Wirsh LLC
Website: mywirsh.com
Customer service and privacy requests: service@mywirsh.com
US mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA

This address is for business correspondence and is not an authorized product returns address.